51勛圖厙

Office of
Information Technology Services (ITS)

Banner Resources

What is Banner

Ellucian Banner® is the leading enterprise resource planning (ERP) system for higher education. Banner is made up of a variety of systems and modules that support the business operations of 51勛圖厙 University. At a high level, Banner supports the areas of

  • Accounts Receivable
  • Advancement
  • Finance
  • Financial Aid
  • General
  • Human Resources & Position Control
  • Student (Academic & Admissions)

Self-service applications allow end-users (students, employees, faculty, advisors, and others) to interact directly with their records without needing to have Administrative Banner access.

Banner also includes additional applications that support communication and document management.

 

Banner Instances

There are four instances of Banner (both software and database) maintained at 51勛圖厙 University. You can see these as four separate columns on the Enterprise Applications page. The production database in cloned (copied) to the other three instances on varying schedules (see below). Each of the instances have their own unique use.

Banner Instances
Instance Name Instance Code Clone Frequency Use
Production PROD n/a, Live Data Where daily operations happen
Testing TEST Infrequently Report/Process code development, long-term project testing
PreProduction PPRD On-demand Quick tests on fresh(ish) data, uses PROD code for reports/processes
Development DEVL Weekly on Saturday Test with fresh data, uses TEST code for reports/processes

When testing/exploring local reports and processes not run in a while (or ever), per Local Process Documentation, please do NOT use Production.

 

Banner Help & Training Resources

Access

For information on gaining access to Banner and other related components, click .

For the Data Access Policy, click here.

Support

All Administrative Systems staff support Banner and its related components. To report an issue or make a request, please submit a HelpDesk ticket . Select the area that is most appropriate.

There are three staff members that are dedicated to helping users of Administrative Banner. The Banner+ Support Specialists respond to issue and request tickets, assistent adminsitrative departments in making the best use of Banner, design local reports and processes to supplement those offered by Banner, and assistent in third-party integrations. Each of the Banner+ Support Specialists cover particular Banner systems and modules.

Banner+ Support Specialists
Areas Support Specialist Phone Email
Admissions &
Advancement		 Darryl Kotanko (269) 471-6164 kotanko@andrews.edu
Finance &
Human Resources		 Jennifer Janssen-Rogers (269) 471-6132 jjanssen@andrews.edu
Student Academic &
Accounts Receivable/FinAid		 Eloy Wade (269) 471-3129 eloy@andrews.edu

Distributed users needing assistance should first contact the applicable administrative office. If the administrative office needs support in resolving the issue, they can inititate the ticket and share it with the distributed user. For instance, budget managers seeking assistance with Vault Finance Reports or Finance Self-Service should first contact Financial Records; Advisors should first contact Academic Records.

Training